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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Mike C

October 27, 2026

5 out of 5 rating by Mike C
"I can’t say enough good things about Kaci Miller’s State Farm office. Shannon Willingham, the Operations Manager, makes the whole process easy from start to finish. Kaci's office is responsive, explains options clearly, and they follow up quickly. You can tell her team cares about getting things right for her clients. The whole team is friendly and professional. I’d recommend Kaci Miller State Farm to anyone looking for an agent who puts customers first."
We responded:
"Thank you Mike for sharing your experience! We are so happy to hear and look forward to continuing to serve you!! "
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Cheryl Roy

October 22, 2026

5 out of 5 rating by Cheryl Roy
"I have worked with several people from Kaci Miller’s office over the past couple of years. Everyone has been friendly, knowledgeable and helpful. There was an issue earlier in the year that was resolved appropriately and professionally. While some may turn away with an incident I did not as things happen all the time and half the battle is how something is handled. My most recent experience with Alyssa was fabulous. Alyssa helped me change my home insurance payments. :)"
We responded:
"Thank you for the great review, Cheryl! We are so happy to hear of your experience and appreciate you recognizing human error! We strive for excellent customer service and will continue to provide you the best! "
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David Jobe

October 21, 2026

5 out of 5 rating by David Jobe
"Great agent to have working for you. You can always call and they will be responsive. With our previous agent you could only leave a message. Plus they also had limited hours. Not with Kaci Miller though - aways willing to help. Got my son and daughter, along with my brother to move their accounts here!!!"
We responded:
"Thank you for the great review, David! We are thankful for you and your business! "
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Breana Jennings

October 19, 2026

5 out of 5 rating by Breana Jennings
"Our house flooded a couple months ago and State Farm went above and beyond to make sure our claims were paid out efficiently and effectively. Their follow up and communication throughout the whole entire process was amazing. I can’t say enough good things about this insurance agency and they just proved to me why I go through them— they have been so great to work with even during the most stressful times such as our flood. Our adjusters and liaisons made sure we were taken care of every step of the way. Thank you State Farm!! We appreciate you."
We responded:
"Thank you for sharing your experience, Breana! Customer service is out #1 priority! We look forward to continuing to serve you!"
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Colton Johnson

October 16, 2026

5 out of 5 rating by Colton Johnson
"Great service and very personable"
We responded:
"Thank you, Colton! We appreciate you and your business! "
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kaitlyn ellis

October 16, 2026

5 out of 5 rating by kaitlyn ellis
"Love Wendy ! Super helpful and amazing !"
We responded:
"Thank you for the great review, Kaitlyn! We appreciate you! "
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Alyssa Jones

October 7, 2026

5 out of 5 rating by Alyssa Jones
"Wendy Hubbard was excellent! She provided great assistance and was very swift in answering my questions!"
We responded:
"Thank you, Alyssa! We appreciate your business! "
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Chris Robinson

October 6, 2026

5 out of 5 rating by Chris Robinson
"Kasey is great at her job, very knowledgeable, and easy to work with. She saved me a lot of money."
We responded:
"Thank you for sharing your great experience, Chris! We are so thankful for you and your business! "
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Jennifer Robinson

October 6, 2026

5 out of 5 rating by Jennifer Robinson
"Kasey is amazing! So thankful for her saving us money"
We responded:
"Thank you for the review, Jennifer! So happy to hear you had a great experience and were able to save money! "
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Matt Thomason

October 5, 2026

5 out of 5 rating by Matt Thomason
"Wendy helped me look over some of my policies and also helped cancel an auto policy to a car we had sold. I was late getting it cancelled and she got all taken care of! She’s a rock star!"
We responded:
"Thank you Matt for sharing your experience! We appreciate you and your business! "
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Patti Wende

October 5, 2026

5 out of 5 rating by Patti Wende
"Wendy is always very helpful and knowledgeable. She is amazing at following up with what she says she will do!"
We responded:
"Thank you, Patti, for the great review! We are so thankful to you for sharing your experience! "
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Curtis Spence

September 28, 2026

5 out of 5 rating by Curtis Spence
"The entire team was very friendly and focused on my needs. We went over my policies and everything was explained clearly. At the end of the day Kasey saved me money and provided better coverage. Kaci Miller is not one person, it’s a team of caring professionals."
We responded:
"Thank you for sharing your great experience, Curtis! We appreciate you and your business! "
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Derrick Reynolds II

September 24, 2026

5 out of 5 rating by Derrick Reynolds II
"Bridget and all the ladies are super friendly and helpful at Kaci Miller!"
We responded:
"
Thank you for the 5-star review Derrick! We appreciate you! "
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David Russell

September 24, 2026

5 out of 5 rating by David Russell
"Wendy went above and beyond to help me resolve issues that in all reality not part of State Farm’s responsibility!"
We responded:
"Thank you for the great review, David! We appreciate you sharing your experience! "
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Carter Epperly

September 24, 2026

5 out of 5 rating by Carter Epperly
"I want to give a huge thank you to Bardot. Dealing with insurance is usually stressful, but they were patient, kind, and explained every detail so I could understand my Home and Auto Policies. We really appreciate the work she has done, and continues to do for us."
We responded:
"Thank you for the great review, Carter! We are so happy to hear of your experience with us. "
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Valerie Douthit

September 24, 2026

5 out of 5 rating by Valerie Douthit
"Kasie is awesome"
We responded:
"We agree, Kasey is awesome! Thanks for the review, we appreciate it! "
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Christy White

September 24, 2026

5 out of 5 rating by Christy White
"So generous and giving to area communities! Great people and staff!"
We responded:
"Thank you for the kind words, Christy! We are so thankful for you! "
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Staci Bankston

September 24, 2026

5 out of 5 rating by Staci Bankston
"Excellent service!!!"
We responded:
"Thank you for the great review, Staci! We are so happy to hear of your experience! "
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Stacy Mead

September 23, 2026

5 out of 5 rating by Stacy Mead
"Highly recommend! They are professional, knowledgeable, friendly, and truly care about their clients. They take the time to answer questions, explain your options, and make sure you feel confident about your coverage. It’s so nice to work with an insurance agency that makes you feel valued and genuinely looks out for your best interest. Great customer service all around!"
We responded:
"Thank you for sharing your experience, Stacy. We are so happy to hear! We appreciate you and your business! "
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KiJuan Miller

September 23, 2026

5 out of 5 rating by KiJuan Miller
"Bridget is amazing! She makes insurance easy to understand and truly takes the time to make sure you’re getting the coverage that’s right for you. She’s friendly, knowledgeable, quick to respond, and you can tell she genuinely cares about her customers. If you’re looking for someone who will go above and beyond for you, definitely ask for Bridget at Kaci Miller State Farm!"
We responded:
"Thank you for the great review KiJuan! We are so thankful for you and your business! "
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Felicia Clifton

September 23, 2026

5 out of 5 rating by Felicia Clifton
"10/10 would recommend. Easy to work with and the best rates! Agents are wonderful to work with!"
We responded:
"Thank you, Felicia! We are so thankful you chose to share your experience. We appreciate you and your business! "
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Kimanda Ballard

September 22, 2026

5 out of 5 rating by Kimanda Ballard
"The ladies in this office are so very helpful and kind. Shannon is always quick to answer my question and help with all our vehicle needs. Thank you Kaci for having such an amazing staff!"
We responded:
"Thank you Kimanda for sharing your experience! We appreciate you letting us serve you! "
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Rhonda Coltharp

September 17, 2026

5 out of 5 rating by Rhonda Coltharp
"Just spoke with Wendy Hubbard and she was very helpful. She sent me everything I needed by email and was very friendly to talk to."
We responded:
"Thank you for the great review Rhonda! We appreciate you and your business! "
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Lynn Reed

September 16, 2026

5 out of 5 rating by Lynn Reed
"I’m very happy with this State Farm office. I have home and auto with them. May 8 hail storm took out my roof and most of the roofs in my neighborhood. State Farm made the process easy and paid for everything except my deductible. My neighbors who had other insurance say they are having a very hard time with their claims. I will never leave State Farm."
We responded:
"Thank you, Lynn, for sharing your great experience! We are so happy to hear you claim process went well and appreciate your loyalty! "
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Katy Foster

September 16, 2026

5 out of 5 rating by Katy Foster
"wendy is the best!!!! efficient, kind, and understanding! no issues whatsoever! incredibly satisfied! 🎉"
We responded:
"Thank you, Katy, for the great review! We are so thankful for you and you willingness to share your experience! "